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How did the Covid-19 lockdown impact sustainability?

The conversation around the shift to remote working is constantly ongoing, and we have all seen first-hand the positive impacts on businesses. This includes anything from improved collaboration and productivity, through to better mental health and wellbeing. Technology has been a key enabler in supporting the move to remote working 

Technology adopted during lockdown to enable employees to work remotely has shaped not just organisations during lockdown, but strategic business planning moving forward. We have already seen announcements from large enterprise technology organisations, shifting their working model to remote, either entirely or in part.  

The productivity benefits of working from home centre around the loss of the need to commute. With the average person’s work commute at 60 minutes each way, this has saved on average a staggering 10 hours per week spent mostly in the car, on the train or bus. As a result of thisthe European Environment Agency’s data confirms large decreases in air pollutant concentrations, of nitrogen dioxide (NO2) concentrations, largely due to reduced traffic and other activities, especially in major cities under lockdown measures.  

Reductions of around half have been seen in some locations, for example: 

  • In Milan, average concentrations of NO2 for the past month have been at least 24 % lower than the month prior. The average concentration during the week of 16-22 March was 21 % lower than for the same week in 2019. 
  • In Rome, average NO2 concentrations for the past four weeks were 26-35 % lower than for the same weeks in 2019. 
  • In Barcelona, average NO2 levels went down by 40 % from one week to the next. Compared with the same week in 2019, the reduction was 55 %. 
  • In Madrid, average NO2 levels went down by 56 % from one week to the next. Compared with the same week in 2019, the reduction was 41 %. 
  • In Lisbon, average NO2 levels went down by 40 % from one week to the next. Compared with the same week in 2019, the reduction was 51 %. 

(European Environment Agency, 2020). 

After achieving and analysing this reduction in pollution, will the Covid-19 lockdown result in real progress to tackle climate change?  

Whilst addressing long-term air quality problems requires ambitious policies and forward-looking investmentsthe Covid-19 lockdown demonstrated the capability we must vastly reduce our emissions. When the noise of airplanes and traffic was gone, it helped us understand and have empathy for the effects of climate change on future generations. The lockdown also demonstrated to employers that employees can effectively work from anywhere with best placed technology, and in turn contribute toward a greener and more sustainable future.  

Is your business set up for remote working?  

XMA have been supporting businesses throughout Covid-19 to achieve efficient digital workspaces. Get in touch to discuss your Digital Workspace now. 

 

Reference:  European Environment Agency (2020). Air Pollution. Available at: https://www.eea.europa.eu/highlights/air-pollution-goes-down-as [Accessed: 24.08.2020] 

Considering your Digital Strategy for the new academic year

Technology has long been an important consideration when developing more creative and engaging learning opportunities. It is also an important tool for classroom management and assisting teacher workload. However, there has never been a year like 2020 where the importance of embracing all things digital is critical for the continuation of education.

It is safe to say the re-opening of schools, colleges and universities has been a rocky and uncertain road during and since the UK Lockdown. Educators planning ahead for the new academic year will no doubt have lots of obstacles to face, with the need to plan for multiple scenarios. This might include:

  • The possibility that all students will not be able to return to the classroom and need to continue distance learning
  • Social distancing measures will still be in place so education will need to be delivered with out physical contact
  • Learning hours may need to be extended to allow students to catch up on missed work

It has become clear that the only way to face some of these challenges is through the use of technology. The deployment and adoption of technology can be challenging when not properly executed and aligned with educational objectives – not to mention navigating during an unexpected pandemic!

That being said, institutions have been forced to develop or re-design their digital strategies to suit remote learning and contact free classrooms, while also maintaining security and safeguarding provisions. While considering this new way of working, senior leadership and IT departments will have a lot of questions.

  • How do we deploy and manage our digital strategy to meet short and long term objectives?
  • Can our infrastructure support this technology and how will this affect our existing safeguarding measures?
  • How do we ensure education is accessible for every type of learner?
  • How do we support teachers, parents and carers to deliver education digitally?
  • How can technology become the primary method of delivering a full, well rounded curriculum?
  • What financial implications could this have on my education budget?

What is the solution?

Apple technology partnered with our expertise and capabilities to deploy, manage and support adoption provides the perfect solution to form your digital strategy. iPad and Mac work in perfect harmony together to provide devices that can benefit both student and teacher, in the classroom and at home. The App Store provides thousands of apps to enhance creativity, develop critical thinking and teamwork skills and manage workflows. Our dedicated Digital Learning team are also best placed to train educators, introduce unique ways to use your technology to deliver a well rounded curriculum and collaborate with learners and faculty both in school and at home.

We want to help answer your questions and the many others institutions are likely to have when planning for the new academic year. Find out more about what to consider when developing your digital strategy, as we move forward to ‘the new normal’ here.

So, it’s time to return to work(spaces) – are you ready?

One thing which 2020 has taught us all is the need for adaptability for businesses to survive.

Having turned your working practices upside-down, reducing the number of workers in your building and enabling employees to work from home – now you’re encouraging them to return to the office. How do you follow that up and create a plan for the future? What should that future look like?

We believe the next challenge is to create a plan which includes:

  • The stability which creates opportunities for growth and development.
  • Enough flexibility to allow for changes which will keep coming.
  • Security and comfort from returning to some traditional working practices and spaces.
  • Continuing beneficial new working practices, including enabling employees with greater responsibility and rewarding them with openness and cooperation.

But, how can we do this?

Reinforcing the Digital Workspace

Many businesses will have spent the last four, or more, months getting to grips with the opportunities enabled by their digital capability.

With the transformation made necessary by lockdown, businesses will have considered security and management as well as functionality. And, having developed these systems, ensuring they are stable enough for the future makes much more sense than going back to pre-lockdown limitations.

That’s not to say it will be easy, the changes made by many companies will have been developed in haste – ensuring these are the right changes (and changes made in the right way) will be a complicated task. As covered in a previous article, Navigating the New Normal, “Having taken those steps to change, now is the time to review, refocus and reinforce – to ensure these changes aren’t short-term fixes but strong, positive developments which will lead to future growth.”

So, while it will be necessary to review and reinforce these processes to ensure long term stability and opportunities for growth, this is the first step to creating the digital workspace your business needs going forward.

Reintroducing the Physical Workspace

Returning to a subject we explored in Navigating the New Normal, the question is ‘How do we use our offices moving forward?’

At the most basic level, some of our issues can be managed through signage and provision of sanitising stations. However, to ensure the confidence of your people and efficiency within your space, it may be necessary to implement smarter measures – maybe using technology to manage the density of occupancy or monitor routes used by employees to avoid congestion.

In the future, it will be important to use your understanding of your employees and the technology you have available to ensure a safe, smart office environment.

Allowing staff to book desks for working is the first step; however, this needs to include an understanding of the other processes surrounding this desk use. Of course, nearby desks (within an agreed radius) must be kept free and, once used, a desk must be appropriately cleaned before being made available to anyone else.

As well as looking at how smart workspaces are allocated and managed, you might promote the use of smart meeting areas, to enable collaboration regardless of location, and adopt smart document solutions – with contactless printing or digital signatures. These changes, prompted by our current situation, will likely remain, so need to be focused on your goals of increasing productivity and engagement for the long term.

Understanding the Hybrid Workspace

So, how do we ensure the changes we’re making are building systems which are fit for the future? This is something we’ve talked about before, in How Agile Working is Changing our Future.

We’ve already looked at the need to build intelligence into processes to ensure ease of use and efficiency for the workforce as a whole. Now is the time to be considering the possibilities as well as the precautions, to learn from our experiences and build stronger and more flexible systems which benefit everyone in the business. This will be particularly true as we develop systems enabling personalised digital workspaces – again improving efficiency and engagement.

In terms of our digital workspace, providing systems which are available wherever your employees are, tools which enable easy and efficient management and allow for easy communication – these are the most basic standards we have come to expect. Employee performance and engagement is improved by allowing individuals to have some element of choice over where they work.

Physical spaces should also work as well for our teams as they do for our customers and managers. One benefit to the business will come from providing the best workspace for employee engagement and efficiency, and this should be the aim when returning to work. There are additional benefits, of course, in the efficiencies now possible within these physical spaces.

As you look to provide the right environment for your customers and staff, how will you ensure you’re building systems and processes which are helping build your business?

If you need help to understand what’s possible – how you can build a hybrid agile workspace with room to grow and flourish – get in touch. It would be great to talk.

 

Written by Terry Chana – Director of Workspace Solutions @ XMA

Cloud Physics: An analytics-driven approach to managing infrastructure

A New Approach

In today’s world of software-defined datacenters, infrastructure is increasingly complex and change is constant. The potential for change-related risk to applications is greater than ever before. In spite of the abundance of tools available, IT administrators lack the ability – and time – to study all the known or unknown configuration issues in their vSphere infrastructure. They struggle to understand whether changes – intended or accidental – result in smoldering performance and availability issues waiting to ignite.

Further, when things go wrong, there’s an inability to replay the changes over time to correlate events or trends that caused the current problem. This creates a significant drag on administrator effectiveness especially as they are thrown into firefighting mode to minimize the impact of unexpected application disruption and related costs.

The goal of CloudPhysics is to provide organisations with an analytics-driven approach to managing infrastructure that enables administrators to preempt emerging hazards and gives them the confidence to act boldly to reduce risk and waste in their vSphere environments.

To learn more , please fill in your details below to receive a free copy of the CloudPhysics whitepaper.

HPE Cloud Assessment Whitepaper

Everything you need to know about dHCI…

XMA’s Infrastructure Solutions Team are seeing a growing interest in dHCI from HPE.

XMA Solutions Director for Infrastructure – Jen Norman – and her team of Datacentre Architects take a closer look..

We’ve been designing and installing Hyperconverged Infrastructure solutions for some time now, and between Myself and my Datacentre team we have over (*cough) 115 years (*ahem) engineering experience between us.  So when HPE came to us with a disaggregated hyperconverged infrastructure solution last year, apart from repeating the name several times over to ourselves, we got onboard and got involved.  Now we are privileged to have completed our first dHCI live production solution deployments earlier this year.

What could you be facing?

So maybe your VMware system is running out of storage capacity, your servers are dated and you can’t upgrade to run the latest versions.

Ok. Well you’ve done some research and investigation. You want a hyperconverged replacement where you can run concurrent workloads, and like the idea of being able to scale out storage or compute separately. BUT it would be great if you could get this delivered, supported and managed as a single product.

What else might you need?

Well as standard, you want a storage system that has options for encryption, compression and deduplication, application consistent snapshots and advanced replication (ether synchronous or asynchronous) with near all-flash speed and sub-ms latency for always-on apps. That’s a given.

Definitely VMware clusters running on the latest compatible server hardware and block level storage.

A complete turnkey solution? One that is monitored from the application to the storage, proactive alerting and with the ability to predict and prevent infrastructure problems before they happen.

Nothing less than a system designed for 99.9999% availability – no single point of failure, hardware redundancies with the ability to tolerate 3 simultaneous drive failures!

And you’re pretty sure that Procurement will want the choice on finance options – including future proofing, cloud like financing, with integrated support.

Then you definitely need a HPE disaggregated hyperconverged solution (dHCI)

And you are not alone. Since its inception in 2019 we have seen successful installations in Local Government and Education, with interest and opportunities growing in the Corporate, Commercial Enterprise and Healthcare sectors.

 It’s a winning combination

You take the power and performance of the HPE Nimble Storage array, with its self-managing flash storage.

Add industry-leading HPE ProLiant Servers, include HPE storage switches, and deploy VMware vSphere.

Then this is all preconfigured as a turnkey solution!

Then automate with full-stack intelligence and policy-based automation for VM-centric management.

But here’s the best bit……

Add the power of HPE InfoSight over all this, and you have full-stack predictive analytics and support automation working for you that predicts and prevents issues. Infosight auto-routes any complex issue directly to L3 HPE Nimble support.

HPE have streamlined their support portfolio to offer four service levels that are easier to understand, easier to align to business needs which gives you visibility into IT assets and support status from anywhere.

You can flexibility and independently grow compute and/or storage – adding new dHCI compatible storage and/or servers when required – for scale-out upgrades that are non-disruptive and transparent to applications.

Eliminate over provisioning and add only the resources when needed. The Timeless Storage means no worries today or tomorrow with all-inclusive software licensing, flat support pricing, no forklift upgrades, and an option to receive a free faster controller upgrade after three years with Timeless Storage.

And, if you’re reading this thinking ‘well this sounds great but I’ve still got Gen9 (or 10) Proliant servers that are in warranty and I don’t want to replace them yet’.. Well HPE read your mind, (just kidding, they leave that to your home speaker system and asked Alexa what you thought), and have designed the solution so you can use the existing compute you already have in place, add a Nimble array and the dHCI software allowing you to convert everything in to a dHCI solution!

Is this Complex?

HPE Nimble storage arrays can be installed and be up and running in half a day requiring no external tools or software – we have completed installations where the HPE Nimble arrays that have been physically installed, configured, integrated and have test VMs running within hours ready for User Acceptance Testing (UAT). They can be All-Flash (AF) or Adaptive Flash (HF) for mixed, mainstream workloads, where cost-efficient flash performance is important. It is a Secondary Flash array for backup and DR while allowing you to put your backup data to work.

For the compute you have the HPE ProLiant Gen10 DL360 a performance driven dense server or DL380 for performance and expandability. These servers deliver security, agility and flexibility without compromise – with the knowledge that you can confidently deploy for virtualisation.

These are completed with a choice of Ethernet HPE storage switches to meet your budget and installation size.

Root Cause…. Could it be the network? A server fault or a storage fault?

Once installed HPE InfoSight can help you stop spending days searching for a root cause deep in your hybrid environment. Every second, HPE InfoSight collects and analyses data from more than 100,000 systems worldwide, and uses that intelligence to make every system smarter and more self-sufficient. The result? HPE InfoSight predicts and automatically resolves 86% of customer issues.

 Where to go for more information:

HPE dHCI

Why choose XMA?

We are an HPE Platinum partner and have trained and Certified HPE sales and engineers with Master Accredited Solutions Experts (top-level credential validates technical skills) with experience in building and sizing advanced enterprise systems. Continually staying up to date with the latest technology updates, strategies and programs. One of our core values is “customer focus”. We put our customers at the heart of everything we do. We don’t just provide technology we provide solutions.

 

Written by Jennifer Norman, Solutions Director for Infrastructure

Free extended trial of the HPE iLO Advanced license

The HPE iLo Advanced license offers security and smart remote functionality without compromise for HPE ProLiant Servers and now you can access an extended trial license that last until the end of the year FREE.  HPE understands challenging circumstances require solutions that will help customers that need to access their server remotely and securely.

This license includes the full suite of HPE iLO server management capabilities that offers users enhanced security, improved efficiency and ease of server management.

Learn more about HPE Integrated Lights-Out licensing here

Beginning March 31st, 2020, customers can access the extended HPE iLO Advanced license free of charge, enabling iLO Advanced through December 31st 2020.

Note: Customers downloading licences until November 2nd 2020 will get keys that will expire on January 1st 2021. Customers downloading licenses after November 2nd 2020 will get keys valid for 60 days from date of activation.

To receive your free iLO license please fill in the form below

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XMA’s Guide to Getting started with Microsoft Teams

With more and more of us needing to work from home, we wanted to collate some resources and share some links to items that should help organisations and end users get started quickly!

Definitely check out the ‘Remote Work Checklist’ from Microsoft. We found the most important one was setting up your workspace… even if you’ve got an orthopaedic mattress you can’t ‘Work from Bed’ for 3 weeks [if not longer]! Also get that video on! Turning the video on your Teams call can really makes a difference as it ensures all members stay focused and always good to get some human interaction and also prevents working in your pyjamas!

 

Teams hints and tricks

Watch the Welcome Video to get an overview of ‘What is Teams?’

Download Quick Start PDF Guide as a cheat-sheet for Teams basics

Watch the short Quick Start Videos for a walkthrough of Teams

Learn how to use meetings in teams

Check out the Teams training portal or the Bite-sized Video Tutorials for Teams training.

 

Other helpful Windows / Office hints


Windows 10 keyboard tips and tricks (windows + D is my fav new command!)

Office 365 training centre – hints, tips and much more on demand

Windows hints and tips

 

FREE Training sessions!

XMA and Spongy Elephant have partnered to share £FREE training modules that can enable you to use Microsoft’s remote learning/working tools more effectively.

  • Create the perfect Team from the start and add members in a variety of ways
  • Understand the Microsoft Teams interface and how to use powerful features like commands
  • Discover how conferencing works in Teams with Teams virtual meetings
  • Learn how to minimise the “noise” of notifications and alerts to limit distractions

Offer code – Free4XMA access your training here https://lnkd.in/dvpyrt9

 

Once you’ve mastered the basics, you can sign up to this free 1 hour session to help ‘Run effective meetings with Microsoft Teams’

Here you can learn how to make your meetings engaging, productive and effective.
Use Teams for your entire meeting experience, including:

  • Sending agendas and setting context before the meeting, creating momentum
  • Sharing live applications and taking meeting notes, keeping attendees engaged during the meeting
  • Posting files and action items after the meeting, ensuring timely follow-through
  • Record your meeting, making it easy for those who couldn’t attend to get caught up
  • Keep important meetings at your fingertips by pinning them for easy access
  • Assess which audio and video devices are best for your meeting needs

 

If you have any questions or need any help with Microsoft Teams please contact our CSP Business Manager, James.Thorogood@xma.co.uk or call our sales team on 0115 846 4000

Make things easier for virtualised businesses

Making things easier for virtualised businesses: It’s HPE Nimble Storage dHCI, delivering the simplicity of HCI with the flexibility of converged

HPE Nimble Storage dHCI an intelligent platform with the flexibility of converged and the simplicity of HCI. It disaggregates compute and storage and integrates hyperconverged control to give enterprises simple infrastructure management on a flexible architecture. Built with HPE ProLiant and HPE Nimble Storage, this platform provides the flexibility to scale compute and storage independently for unpredictable growth and the data resiliency and performance needed for business-critical apps.

Powered with HPE InfoSight, the industry’s most advanced artificial intelligence for infrastructure, HPE Nimble Storage dHCI gives enterprises ultimate simplicity for their virtualised environments with fast app performance, always-on data resilience, and resource efficiency.

 

What’s new

  • Disaggregated HCI extends hyperconvergence to workloads with unpredictable growth, scaling compute and storage independently.
  • Hyperconverged control collapses storage and compute silos and all data services can be managed exclusively in VMware vCenter.
  • Resilient design center for 99.9999% availability with no single point of failure and advanced data integrity to tolerate three simultaneous dive failures.1
  • Low-latency performance as low as 200 microseconds data response with automatic QoS to ensure fast performance for every app.4
  • Industry-leading data efficiency with advanced data reduction and a modern OS providing up to 21X data reduction.3

 

Watch our short animation explainer

 

 

Features

Intelligently Simple

Free yourself to focus on apps, not infrastructure. Hyperconverged control and HPE InfoSight make it simple for any VM admin to deploy, manage, scale, and support this platform. Deploy in less than 15 minutes, manage exclusively in VMware vCenter, and upgrade transparently to your apps.1

Absolutely Resilient

Keep apps running nonstop and fast with a resilient design center and predictive analytics. Sub-millisecond latency and high IOPS for performance-intensive apps and consolidation. 99.9999% availability with automated QOS, advanced data integrity, and data protection that extends to the cloud.

Efficiently Scalable

Eliminate over provisioning and add only the resources needed with the flexibility to independently grow compute and storage, non-disruptively. Store more data per raw terabyte over competitive platforms with industry-leading data efficiency backed by the HPE Store More Guarantee.2

 

How XMA can help

XMA are an HPE Platinum Partner in the UK.  In order to hold the HPE Platinum Partner accreditation, we must be able to demonstrate our commercial and technical ability to understand, design and implement the HPE Hybrid IT portfolio. XMA are an HPEFS Platinum Partner and the largest UK HPEFS partner for Asset Lifecycle Services / Circular Economy.

XMA have a clear strategic alignment and one with HPE, both at commercial and technical levels.

We are capable of delivering a full catalogue of professional and managed services, ranging from standard logistical services through to bespoke transformation projects that deliver our customers’ business outcomes. Over 650,000 orders were shipped last year, with over third being HPE into some large organisations.

 

Contact us today to find out more

Imitation toner cartridges: A spotlight on the facts!

There is no doubt about it, we all love saving money; especially in the current economic climate. Purchasing imitation cartridges for your printer can at first seem like the perfect idea to lower annual costs on your supplies, however there are some hidden risks in doing so…

What harm can be caused from buying cheap imitation toner?

The short answer is: a lot of harm. On the surface the idea of purchasing these products may seem like you’re saving time and money for your business but in reality it can impact your business in a variety of ways:

  • Cost your business more money- 25% higher costs due to reprints, failures and services.¹
  • Lower quality of print- 19% fewer usable print outs due to poor quality printing.²
  • Reduces the indoor air quality in the office.³
  • Can cause permanent damage to your printer.⁴
  • Can result in 4 x more service calls.⁵

Unfortunately, it’s not just your business that can directly suffer from using these products, as they have also been found to have a negative impact on the environment ⁶.  Not only can they make you use more paper due to poor quality prints but will also use more energy and increase your fossil fuel consumption.

The vast majority of  these products will end up in landfill as the imitation toner producers don’t have organised recycling systems, which could result in them being found washed up on the shores. Not a lovely thought.

 

Are imitation cartridges worth the gamble?

When it comes to ordering replacement toner cartridges, you have many to choose from, but cheap imitations may not be the best option. And they certainly cannot compare to Original HP.

Imitation- A newly built cartridge with non-HP parts and toner. Ultimately, almost all imitation cartridges end up in a landfill.⁷

Remanufactured- A spent HP cartridge that is disassembled, some parts replaced, and refilled with toner. Nearly 94% of remanufactured toner cartridges end up in a landfill.⁷

Refilled- A spent HP cartridge that is refilled with toner through a hole made in the cartridge shell.

Counterfeit- Any non-HP cartridge that is intentionally labelled and packaged to deceive or mislead a customer into thinking that it’s an Original HP product.

HP Original toner- Features patent protected technology and is designed to work most effectively with your HP printer. Buyers choice for reliable print delivery and has passed numerous safety and environment standards.

 

So make sure you use Original toner for your HP printer. It can save you money, time and help protect the environment.

Purchase your certified products at XMA Store, a triple platinum re seller of HP print and supplies.

 

 

Sources:

¹ HP calculations based on results from a 2019 Spencer Lab Europe, Middle East and Africa Monochrome Reliability study comparing cartridges for the HP Pro M402 and Pro 521 printers, HP 26A and 55A cartridges

² 2019 SpencerLab Monochrome Reliability study, commissioned by HP, compared Original HP mono cartridges with five brands of new-build cartridges sold in Europe, Middle East, and Africa for the HP Pro 400 M402 and M521dn MFP printers, HP 26A and 55A cartridges

³ Dec 2017 WKI Blue Angel Indoor Air Quality compliance study commissioned by HP. The study tested 4 New Build Compatible toner cartridge brands sold as substitutes for HP LaserJet Pro MFP M425dn with cartridge 280A. The tests were carried out in compliance with Blue Angel labelling of office equipment in accordance with RAL-UZ-205P. For details, http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-1981ENW

⁴ A 2018 Market Strategies International study commissioned by HP. Results based on 223 surveys from HP ServiceOne Partners who have at least 6 months of experience servicing HP monochrome and/or Color LaserJet printers with HP Original cartridges and non-HP toner cartridges installed in the past 12 months. Study was conducted in 27 countries: UK, IE, FR, DE, IT, , AT, BE, PT, ES, NL, SE, RU, UA, PL, HU, CZ, HR, RO, ZA, SA, AE, EG, MA, QA, and TR.  For details, see www.marketstrategies.com/hp/EMEA-Technician2018.pdf

⁵ A 2018 Market Strategies International study commissioned by HP. Results based on 223 surveys from HP ServiceOne Partners who have at least 6 months of experience servicing HP monochrome and/or Colour LaserJet printers with HP Original cartridges and non-HP toner cartridges installed in the past 12 months

⁶ 2019 EMEA Four Elements Consulting LCA study, commissioned by HP, compared Original HP 55A and 26A monochrome toner cartridges with a sample of imitation alternatives across eight environmental impact categories. See http://www.hp.com/go/EMEA-LJLCA-NBC-2019. The LCA leverages a 2019 SpencerLab study, commissioned by HP, comparing Original HP LaserJet toner cartridges with two brands of imitation toner cartridges sold in EMEA. See www.spencerlab.com/reports/HPReliability-EMEA-NBC2019.pdf

⁷ InfoTrends, 2018 Western Europe Supplies Recycling study, commissioned by HP. Findings are based on average results of interviews with 7 remanufacturers and 6 brokers. See hp.com/go/EMEA-2018InfoTrends.

 

What does ISDN switch off 2025 mean for your business?

In 2020 BT have announced they will stop taking new ISDN orders and will complete switching off the ISDN network in 2025. This article will enable you to understand what the impact of this is upon your business and what options are available to you to ensure your business is well prepared.

What is ISDN?

‘Integrated Services Digital Network (ISDN) is a set of communication standards for simultaneous digital transmission of voice, video, data and other network services over the traditional circuits of the public switched telephone network’.

Why are ISDN services being terminated?

ISDN was introduced in the 1980’s allowing both voice and data services to be delivered simultaneously. For the technology and services at the time, it served its purpose very well and continued to do so for many years. Now we’re well into the 21st century, technology has moved on and old telephone solutions are lagging behind the alternatives in an increasingly fast paced digital world.

What does this mean for businesses who currently use ISDN?

Quite simply it means that now is the time to review your organisations approach to data services provision in order to avoid the negative consequences in lost revenue that will be experienced if you do not have an alternative network service in place come 2025.

It can take time to review your strategy and understand what the right option is for your business going forwards therefore it is never too early to start planning. Read on to learn all you need to know to ensure you do not end up scrambling to get a solution in place at the last minute, a solution that ultimately might not be right for your business.

So, what options do you have?

If you are currently on an ISDN phone contract now is the right time to start exploring the option of switching to VoIP and SIP technologies.

What is VoIP?

Voice over Internet Protocol, also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol networks such as the Internet.

What are SIP technologies?

The Session Initiation Protocol (SIP) is a signalling protocol that is used by technology products for creating session-oriented connections between two or more endpoints in an IP network. These endpoints could be IP telephones, instant messaging clients or a collaborative multimedia conference application.

Whilst the transition may seem complicated and a big disruption to your business, it doesn’t need to be. With upfront planning and budget allocation we can help make the transition as smooth as possible. As always, it’s important to take into consideration some of the below points:

Can your phone system support VoIP?

The latest desk phones already support this technology, however, if yours doesn’t now is the time to upgrade.  Luckily a lot of telephony and IT solution providers offer options to roll handsets into a new contract. You can also look to trade in old hardware for new handsets in order to recoup residual value.

With the switch to cloud becoming ever more popular and feature rich it might be the time to ditch physical handsets for soft phones, replace on premise exchanges with cloud hosted systems or embrace collaboration applications which allow telecommunication integration. There are many options and we can help you identify which is best for your business.

Is my network strong enough to meet the demands of a VoIP phone system?

Having a strong and reliable bandwidth connection is important when switching to voice rather than the traditional circuit-switched telephone system. You don’t want to invest the time and money into switching to a new solution but being let down by poor audio quality due to a poor connection.

We can help you determine how much we predict you will need and work with you to achieve the high Quality of Service your business needs.

So, what’s next?

Now you better understand the impact the ISDN switch off can have on your business and what options are available to you, the next step is to review how your business consumes voice, video and data services now versus what how you anticipate that changing in the future.

At XMA, we are specialists in this field and guide organisations of all sizes and in all sectors to make the right choices. Our wealth of knowledge and team of technical experts can guide you through your decision-making journey, from designing and implementing your solution all the way through to helping you to manage your new network.

Contact us today to begin your journey and to ensure your business isn’t cut off when ISDN services are switched off.

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