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Making the most of digital workspace transformation – Part 1

As working practices and norms continue to change and develop, and the debate about what works best rages on, the ability to adapt your business’ working methods quickly is growing in value. Of course, quick reactions shouldn’t come at the expense of business collaboration, or security. So, how do you clear this delicate obstacle?

The right technology and processes can make an enormous difference. Modern operating systems and software, such as Windows 10, continues to evolve and offer increased levels of flexibility for businesses and private users alike. The rise of the cloud further boosts this, with remote collaboration now near-seamless, as opposed to just a few years ago, when working from home could be challenging. This rate of development is showing no signs of slowing down.

As long-term partners of Microsoft, and experts in the use of technology like Windows 10, Microsoft Teams and Microsoft Azure, we’ve been trusted by many public and private organisations to help prepare them for the challenges presented by changing work habits. We achieve this through a distinct, four-step process we call the digital workspace quadrant.

Getting a sense of what you need to meet your unique needs should always start by taking a closer look at where your business currently stands. What technology do you currently use? How much do you pay for it? Are you using it to its full potential? Programs like Microsoft Teams can offer massive advantages to a business if used properly. We’ll take a close look to see what value can be extracted from existing tools, before looking at new ones.

From here, we’ll start to work with you to define and build your business case for change. To do this effectively, we’ll involve employees from across your business, in order to get a sense of their unique challenges, insights and ideas.

By combining this knowledge gained from your team with comprehensive audits on your technology, infrastructure and existing skillsets, we’ll pick out the ideal technological solutions for your challenges.

From here, our deployment and management expertise comes into play. We’ll make use of deployment tools like Windows Autopilot to ensure any new device delivery goes smoothly, without any setup time necessary.

We’ll also work to make device management significantly simpler. Windows Autopilot enables legacy app containerisation, which allows older Windows apps that are no longer supported to carry on running within the latest version of Windows 10. This means that, if you have an essential piece of bespoke software that’s out of date, you don’t need to immediately replace it, or jeopardise your wider security in the process.

Any technological or cultural change is a big step for a business to take, especially at a time when working culture is evolving so quickly. At XMA, we’ll work with you to make it as simple and painless as possible. From enabling new hybrid opportunities to making the most of existing tech and infrastructure, with our expert support and quality products from major vendors like Microsoft, digital workspace transformation can be that little bit easier.

To learn more about our digital workspace quadrant process, and how we can help you make the most of workplace transformation, keep an eye out for part two of this series, which focuses on keeping security high without restricting access.

Making the most of digital workspace transformation – Part 2

As widespread digital workspace transformation continues to progress, and the working standards of individuals and businesses continues to evolve, keeping pace is increasingly important. If a business is behind the curve, it becomes ever more difficult to attract and retain talent. But with the desire for remote and flexible working being higher than ever, how can you meet this need without jeopardising your business security and continuity?

XMA can help you with this. In a previous blog, we looked at how we can use an effective planning and deployment strategy to help your business embrace new ways of working. In this second blog, we’ll be looking into the ways we can help you keep control of your network, without ever laying your hands on the devices your team uses.

When people work remotely, it’s likely that the range of devices available to them will go up. For example, some people might have a powerful PC at home, while others might prefer to work from a personal tablet or phone occasionally. While this boost to staff convenience is hard to ignore, it does raise several major security concerns. As these devices are outside your management control, they could be an ideal access point for hackers and viruses. As a result, many businesses are choosing to restrict access to managed devices only.

Whether you choose to allow a varied range of devices to use your network, or supply specific machines to each member of your team, we can help. Sophisticated endpoint and access management systems, enabled by Windows 10 technology, allow you to retain control while enabling an enormous level of flexibility for your teams. This will let you simplify automated provisioning, configuration management, and software updates for every single device that uses your network, regardless of operating system.

Device management is just part of the battle. Alongside close and customisable control over access, based on your specific needs and wishes, we’ll also develop a robust and personalised data security and risk management policy. This will consider the sensitivity of your data, how much access is required for each individual, and much more.

Using the latest software and zero-trust techniques from Microsoft, including Windows 10 Authenticator for two-factor authentication, we can start to create an environment that enables digital workspace transformation, without jeopardising security for the sake of access.

Enabling cultural change is naturally important for a business, especially right now, but doing it in a way that’s sensible, safe and suitable for you is incredibly important. It’s not something to be rushed, you need to pick the right path for you. Our team will help you to pick the right path, and use the best technology from Microsoft, along with other major vendor partners, to make it a reality.

We’ll be continuing our blog series on digital transformation in the weeks to come, so keep an eye out for part three. If you’ve not read the first part, or would like a reminder, you can find it here

The conversation around the shift to remote working is constantly ongoing, and we have all seen first-hand the positive impacts on businesses. This includes anything from improved collaboration and productivity, through to better mental health and wellbeing. Technology has been a key enabler in supporting the move to remote working.  

Technology adopted during lockdown to enable employees to work remotely has shaped not just organisations during lockdown, but strategic business planning moving forward. We have already seen announcements from large enterprise technology organisations, shifting their working model to remote, either entirely or in part.  

The productivity benefits of working from home centre around the loss of the need to commute. With the average person’s work commute at 60 minutes each way, this has saved on average a staggering 10 hours per week spent mostly in the car, on the train or bus. As a result of this, the European Environment Agency’s data confirms large decreases in air pollutant concentrations, of nitrogen dioxide (NO2) concentrations, largely due to reduced traffic and other activities, especially in major cities under lockdown measures.  

Reductions of around half have been seen in some locations, for example: 

• In Milan, average concentrations of NO2 for the past month have been at least 24 % lower than the month prior. The average concentration during the week of 16-22 March was 21 % lower than for the same week in 2019. 
• In Rome, average NO2 concentrations for the past four weeks were 26-35 % lower than for the same weeks in 2019. 
• In Barcelona, average NO2 levels went down by 40 % from one week to the next. Compared with the same week in 2019, the reduction was 55 %. 

• In Madrid, average NO2 levels went down by 56 % from one week to the next. Compared with the same week in 2019, the reduction was 41 %. 
• In Lisbon, average NO2 levels went down by 40 % from one week to the next. Compared with the same week in 2019, the reduction was 51 %. 

(European Environment Agency, 2020). 

After achieving and analysing this reduction in pollution, will the Covid-19 lockdown result in real progress to tackle climate change?  

Whilst addressing long-term air quality problems requires ambitious policies and forward-looking investments, the Covid-19 lockdown demonstrated the capability we must vastly reduce our emissions. When the noise of airplanes and traffic was gone, it helped us understand and have empathy for the effects of climate change on future generations. The lockdown also demonstrated to employers that employees can effectively work from anywhere with best placed technology, and in turn contribute toward a greener and more sustainable future.  

Is your business set up for remote working?  

XMA have been supporting businesses throughout Covid-19 to achieve efficient digital workspaces. Get in touch to discuss your Digital Workspace now. 

Reference:  European Environment Agency (2020). Air Pollution. Available at: https://www.eea.europa.eu/highlights/air-pollution-goes-down-as [Accessed: 24.08.2020] 

At XMA we strive to help support sustainability efforts that have been developed to help protect the planet. That’s why we’re happy to support HP supplies and their many sustainability programs.

HP has a closed-loop recycling program whereby manufacturing new HP cartridges are done so by using returned cartridges and other plastics to contribute to a circular economy.

The closed-loop process:

1. Customer purchases Original HP cartridges to use in their printer.
2. Customer then recycles this cartridge using HP Planet Partner Programme.
3. HP then work hard to sort, shed and disassemble cartridges collected.
4. HP collects this usable plastic from the old cartridges and adds plastic from water bottles and hangers.
5. HP manufactures Original HP cartridges using new and recycled plastics previously collected.
6. Customer purchases Original HP cartridges…and so the process starts again.

More than 80% of Original HP ink cartridges and 100% of Original HP toner cartridges contain post-consumer or postindustrial recycled content. Since the start of this programme HP have helped divert on average more than 1 million bottles per day and produced 4.2 billion cartridges using 4.4 billion plastic bottles and 101 million hangers.

The HP Planet Partner Programme provides customers a free, convenient and responsible way of returning empty Original HP cartridges for recycling. No Original HP cartridges returned through this programme are sent to landfill. For more information visit here.

There is no doubt about it, we all love saving money; especially in the current economic climate. Purchasing imitation cartridges for your printer can at first seem like the perfect idea to lower annual costs on your supplies, however there are some hidden risks in doing so…

What harm can be caused from buying cheap imitation toner?

The short answer is: a lot of harm. On the surface the idea of purchasing these products may seem like you’re saving time and money for your business but in reality it can impact your business in a variety of ways:

• Cost your business more money- 25% higher costs due to reprints, failures and services.¹
• Lower quality of print- 19% fewer usable print outs due to poor quality printing.²
• Reduces the indoor air quality in the office.³
• Can cause permanent damage to your printer.⁴
• Can result in 4 x more service calls.⁵

Unfortunately, it’s not just your business that can directly suffer from using these products, as they have also been found to have a negative impact on the environment ⁶.  Not only can they make you use more paper due to poor quality prints but will also use more energy and increase your fossil fuel consumption.

The vast majority of  these products will end up in landfill as the imitation toner producers don’t have organised recycling systems, which could result in them being found washed up on the shores. Not a lovely thought.

Are imitation cartridges worth the gamble?

When it comes to ordering replacement toner cartridges, you have many to choose from, but cheap imitations may not be the best option. And they certainly cannot compare to Original HP.

Imitation- A newly built cartridge with non-HP parts and toner. Ultimately, almost all imitation cartridges end up in a landfill.⁷

Remanufactured- A spent HP cartridge that is disassembled, some parts replaced, and refilled with toner. Nearly 94% of remanufactured toner cartridges end up in a landfill.⁷

Refilled- A spent HP cartridge that is refilled with toner through a hole made in the cartridge shell.

Counterfeit- Any non-HP cartridge that is intentionally labelled and packaged to deceive or mislead a customer into thinking that it’s an Original HP product.

HP Original toner- Features patent protected technology and is designed to work most effectively with your HP printer. Buyers choice for reliable print delivery and has passed numerous safety and environment standards.

So make sure you use Original toner for your HP printer. It can save you money, time and help protect the environment.

Purchase your certified products at XMA Store, a triple platinum re seller of HP print and supplies.

Sources:

¹ HP calculations based on results from a 2019 Spencer Lab Europe, Middle East and Africa Monochrome Reliability study comparing cartridges for the HP Pro M402 and Pro 521 printers, HP 26A and 55A cartridges

² 2019 SpencerLab Monochrome Reliability study, commissioned by HP, compared Original HP mono cartridges with five brands of new-build cartridges sold in Europe, Middle East, and Africa for the HP Pro 400 M402 and M521dn MFP printers, HP 26A and 55A cartridges

³ Dec 2017 WKI Blue Angel Indoor Air Quality compliance study commissioned by HP. The study tested 4 New Build Compatible toner cartridge brands sold as substitutes for HP LaserJet Pro MFP M425dn with cartridge 280A. The tests were carried out in compliance with Blue Angel labelling of office equipment in accordance with RAL-UZ-205P. For details, http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-1981ENW

⁴ A 2018 Market Strategies International study commissioned by HP. Results based on 223 surveys from HP ServiceOne Partners who have at least 6 months of experience servicing HP monochrome and/or Color LaserJet printers with HP Original cartridges and non-HP toner cartridges installed in the past 12 months. Study was conducted in 27 countries: UK, IE, FR, DE, IT, , AT, BE, PT, ES, NL, SE, RU, UA, PL, HU, CZ, HR, RO, ZA, SA, AE, EG, MA, QA, and TR.  For details, see www.marketstrategies.com/hp/EMEA-Technician2018.pdf

⁵ A 2018 Market Strategies International study commissioned by HP. Results based on 223 surveys from HP ServiceOne Partners who have at least 6 months of experience servicing HP monochrome and/or Colour LaserJet printers with HP Original cartridges and non-HP toner cartridges installed in the past 12 months

⁶ 2019 EMEA Four Elements Consulting LCA study, commissioned by HP, compared Original HP 55A and 26A monochrome toner cartridges with a sample of imitation alternatives across eight environmental impact categories. See http://www.hp.com/go/EMEA-LJLCA-NBC-2019. The LCA leverages a 2019 SpencerLab study, commissioned by HP, comparing Original HP LaserJet toner cartridges with two brands of imitation toner cartridges sold in EMEA. See www.spencerlab.com/reports/HPReliability-EMEA-NBC2019.pdf

⁷ InfoTrends, 2018 Western Europe Supplies Recycling study, commissioned by HP. Findings are based on average results of interviews with 7 remanufacturers and 6 brokers. See hp.com/go/EMEA-2018InfoTrends.

With the unveiling of the 2018 budget last week, it was announced that the government would be investing an additional £400m into schools across England and Wales.

This additional investment was described as giving schools the extra budget for “the odd little piece of kit that they need*” – more specifically, “whiteboards and a couple of computers*”. This will be a one off capital payment direct to schools, averaging £10k per primary and £50k per secondary school.

The government have experienced a huge backlash across the country, with Geoff Barton, general secretary of the Association of School and College Leaders, saying “It is a sign of the government’s priorities that it is spending more on fixing potholes than on fixing the school funding crisis.”**

We agree that it is a small investment, and it certainly isn’t enough to help schools stretch to all the necessities they need. However, with our help we can make that additional budget go a lot further than just “a few little extras”. Our experience in doing more with less has supported schools in meeting their goals despite restricted budgets. Innovative technology solutions needn’t cost the earth. They just require careful planning, consideration and future proofing.

We pride ourselves in taking a consultative approach, by taking the time to understand your environment, challenges you currently face, and what your objectives are as a school.

Our specialist Schools team are ready to help you do a little extra with your “little extras”. Get in touch with us today so we can help your budget stretch further.

If you would like a member of our Schools team to contact you to discuss doing a little extra with “Little Extras”, please complete the fields below:

*The Guardian, 2018

** Schools Week, 2018

A well-considered investment in new technology is an investment in your business’ long-term future.

It’s an exciting time for any organisation. The right tech, whether hardware or software, can transform a firm’s growth potential, helping your business take the next step in its success story. However, it can also be a stressful time as smaller firms don’t necessarily have the kind of in-house IT procurement expertise needed to make important tech investment decisions with confidence.

With so many alternatives on offer, working out the best IT solution for your business isn’t always straightforward – and the implications of getting it wrong can be costly. Here are our thoughts on some of the steps that smart SMEs are taking in order to make sure their technology investment decisions have the desired impact

1. Start at the end

Just like any kind of capital expenditure, the intended benefits of the investment should be well understood before the procurement process starts. The primary reason that SMEs buy new technology is the need to improve performance or optimise a business process, so look at the processes in your business and ask, what should or could be done better, more quickly or more efficiently?

Often the best people to identify these pain points are your workforce. A staff survey can be an effective way to work out how much time is being spent on different activities, which can help to identify and prioritise inefficiencies.

Then you can ask yourself, could technology help to address this?

Are staff spending hours on end in team meetings, for example? Perhaps they need a more effective tool for collaborating, like an Instant Messaging system or a project management app?

Are they taking an age to locate customer files in filing cabinets? In that case, a scanning solution could make that process far more efficient and productive, freeing them up to make an impact elsewhere in the business. A business should only invest once it has clearly identified the processes it needs to change and how new technology can effect that change.

2. Consult and report

So, now you know what you want your new technology to be able to accomplish, it’s essential to consult all the staff who will ultimately be using it about the functions they need.

These are not vague ambitions, but clear objectives that tie in to the needs of the business.

You can also ask them about any other desirable features that would help them do their jobs better.

All these factors should also be ranked according to importance, as budget limitations may not allow you to tick every box, so prioritise the most critical.Some of the issues you will want to consider include usability, security, scalability, functionality, reliability, quality, the provision of support and compatibility with existing systems.

Once your analysis is complete, create a written report that lays out exactly what the investment is designed to achieve, that can be shared with, and signed off by everyone that will be affected. This document will prove invaluable when it comes to navigating through the huge variety of potential solutions that are available.

3. A systematic solution

The huge amount of technology aimed at SMEs can be seen as both a blessing and a curse.

On one hand, it makes it more likely that there is a product out there that precisely suits your circumstances, on the other, finding it could be a real challenge.

Now you have your comprehensive list of requirements, one option is to create a spreadsheet comparing them against a selection of potential solutions.

You can then start narrowing down the list by working out which option fulfils the most criteria to find the best solution.

Of course, cost will be a factor too, but look beyond the initial investment to consider the long-term value, such as the print cost per page provided by a new printer.

If this still seems a little overwhelming, then teaming up with a technology supplier could be the way forward.

4. A helping hand

Don’t think of us just as a supplier with a sharp salesman who’s trying to sell you the most expensive solution they can, regardless of its suitability.

We function more like a trusted procurement partner, who can support you through the decision-making process, installation and bedding in of any new technology.

We want to build a long-term relationship with your business, so it’s in our interest to ensure we provide the right long-term solution for you.

We work hard to understand what businesses need from their technology and develop integrated solutions that enable customers to achieve their goals. And work with you to understand the challenges you face, then introduce services and products that will help you to work smarter and stay ahead of your rivals.

5. Teething troubles and training

Most IT professionals will tell you that, however well planned an installation is, some degree of teething troubles are inevitable.
For small businesses, any period of downtime can have a huge impact, so ready access to technical support and training is essential, especially in the first few months.

Again, we can provide some added value by managing the installation process.

Training ensures that your staff are getting all they can out of a new technology, using it to its full potential and generating the maximum positive impact on productivity, as well as delivering a better Return On Investment (ROI). We can offer training, so you have plenty of options to get the right solution for your business.

Learn how organisations from various sectors are deploying technology to their advantage by visiting our Success in Action page.

The uniforms are ironed, the shoes are polished and parents are breathing a small sigh of relief – the summer holidays are over and it’s time to get back to business!

As the new academic year commences, it brings with it a fresh beginning, a blank canvas for new opportunities and endless possibilities. It’s an exciting time as students embark on the next chapter in their educational journey.

But it’s an exciting time for us too! There’s nothing more rewarding than seeing our young learners achieve their dreams, especially now that so much more is possible through the innovative application of IT.

Technology has opened up a whole new world for learning. Students have flexibility over what mediums they can learn with, they have immediate access to information and are no longer restricted to the classroom.

Exciting new technologies are emerging, breaking down the boundaries of traditional learning and enriching the educational experience. With so many new innovations designed to make learning more fun, we have narrowed down the selection to a few of our favourites…

3D Print

Building the vision into a tangible outcome
Print no longer means “Print”! Sitting perfectly within STEAM curricula, 3D print provides a truly creative and immersive learning environment. By producing tangible results, students are instantly engaged, developing a real motivation to learn. This hands-on-learning approach brings complex concepts to life and 3D print helps bridge the gap between traditional classroom concepts and reality.

Virtual Reality

Immerse learners in a simulated learning environment
Virtual Reality (VR) was a thing of the future but now it’s here and making waves through the education sector by changing the way educational content is delivered, allowing users to interact with it within a virtual world.

Students can explore a subject in detail, without having to read up about it. They can develop an understanding of how things work in a more practical environment. And they can scale learning experiences, making them more engaging and dynamic.

Microsoft Surface Go

Effortless 2:1 computing
The latest addition to the Surface family! The device is a 10-inch screen and 3:2 display with Microsoft claiming it is the ‘smallest, lightest and most affordable Surface yet’. It’s revolutionary 2:1 model enables the mobility of a tablet with the performance of a laptop and includes enhanced lesson customisation with Office 365 and seamless tools like Microsoft Teams enable assignment creation, progress tracker.

Sphero

Teaching students to code
We love this little guy! Sphero is an app-enabled robot which uses basic code to programme its actions – whether that be jumping, moving in a particular direction, dancing or changing colour. With its own Edu App providing heaps of collaborative STEAM activities such as Draw & Drive to learn real JavaScript, Sphero captures and nurture imaginations instantly.

Spongy Elephant

Award winning bite-sized training for schools and trusts
Ok, so it’s not exactly tech but we still see Spongy Elephant having a huge presence in ed this term! Put simply, Spongy Elephant provides your staff with bite-size learning bursts that are easy-to-access, easy-to-consume and easy-to-implement when they need them, rather than have them scheduled for school INSET sessions and offsite formal training.

We are helping schools similar to yours, to introduce the latest and greatest tech to their classrooms, giving them the confidence and reassurance that they are providing their students with the best learning experience possible.

If you would like to learn more about any of the technologies mentioned or discuss other ideas for revolutionising your classroom, our Education team are on hand to help.

In its 25th year, many will have been anxiously awaiting this years’ shortlist for the CRN Channel Awards 2018. The awards are the perfect opportunity to share acheivements and recognise those who have made outstanding contributions to the channel.  XMA are proud to announce our shortlisting at this years awards.

As the current reigning winners of the CRN Public Sector VAR award in 2017, we have continued to deliver value to our public sector customers. As a result, XMA have been named one of the finalists in the running to be named this years winners. Further to this, XMA have also been shortlisted under the ‘Reseller of the Year (£51m+)’ category, a prestigious title for any reseller in the channel.

Ian Cunningham, Director of Sales & Marketing at XMA had this to say on the news of our shortlistings:

“As competition for the CRN Reseller of the Year and Public Sector VAR of the Year awards is so incredibly high, I am delighted XMA have been shortlisted for both awards for the second year in a row. Last year I was incredibly proud to accept the CRN Award for Public Sector VAR of the year on behalf of XMA, particularly in front of an audience of industry peers.”

“XMA is powered by our people and it is them who make these awards possible through their hard work and focus on our customers.  They live our values and make a difference.”

The awards ceremony will take place on the 15th November, where we look forward to celebrating success with other industry peers from across the channel.

Avoid a hidden costs discussion about printers by tackling your expenses head-on.

Companies are throwing money away on unnecessary printing, the needless use of colour and abandoned print jobs. Personnel can print without limitations and lack the training to print in a responsible way.

Shave 10% to 30% off your print budget by actively managing your printing behaviour.

How to avoid printer conversations

Your old printers may have served you well, but how much is your loyalty really costing? The older the printer, for example, the more likely that it consumes significant amounts of energy even when it’s idle.

Modern printers are on average 35.6% more efficient than their predecessors.

Learn more about the hidden costs of printing and how to avoid those awkward printing conversations in this report.

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