Is your IT estate working for you, or are you simply working for it?Â
Modern devices provide a strong foundation for any organisation, delivering the performance and built-in security that business operations depend on. But as environments become more complex, that foundation is no longer enough. The real challenge has moved beyond the device itself and into the user’s experience. When that experience is poor, the consequences are significant.Â
The focus must now be on the Digital Employee Experience (DEX). Far from a passing trend, it’s now a strategic imperative. According to Gartner, by 2026, 50% of digital workplace leaders will have a DEX strategy and tool in place.1 The reason is simple: data shows that 74% of workers feel they lack the right technology to be successful2, and a staggering 34% are living with ongoing IT problems that their service desk is unable to fix.3Â
This is a gap that needs to be closed. The solution requires a fundamental shift in perspective: turning your endpoints from passive tools into proactive, intelligent assets.Â
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The Next Evolution: From Endpoint to Insight PointÂ
So how do you bridge the gap between device potential and employee reality? The answer lies in data.Â
HP’s Workforce Experience Platform (WXP) is a cloud-based platform designed to meet this challenge directly. It gives IT teams centralised visibility and control over their entire digital ecosystem by collecting and analysing data from all connected endpoints.Â
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A Single Platform for Your Entire FleetÂ
A common obstacle to achieving a unified view of IT is the diverse nature of a typical device estate. Real-world environments are not homogenous. They are a complex mix of hardware and software from different vendors, acquired over many years.Â
HP’s WXP is designed for this reality. It is a true multi-vendor platform, built to be completely manufacturer and OS agnostic. Whether your estate consists of PCs from Dell and Lenovo, Apple Macs, or a mix of all three, WXP provides a single source of truth. The platform sees it all, integrating data not just from PCs, but also from printers, video and audio endpoints, virtual machines, and software applications to give you a complete picture.Â
The platform works by gathering and processing billions of data points from across this entire IT estate. Its AI engine analyses this telemetry to identify performance trends, predict hardware failures, and flag security issues (often before they impact your users). This is how you move from a reactive “break-fix” model to a proactive one. It’s the difference between fighting fires and preventing them from ever starting.Â
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Real-World Problems Solved by WXPÂ
Adopting a platform like WXP solves the specific, resource-draining problems that IT teams face every day.Â
Problem
Nearly half of all employees don’t contact IT when they experience issues that impact their work. Â
More than an inconvenience, it’s a silent drain on productivity and a source of constant friction. Every unreported issue is a hidden cost, and every unresolved ticket is a crack in your operational foundation.Â
The WXP Solution
The platform’s predictive analytics identify issues before a user even knows to complain. It can flag that batteries on a group of devices are failing and need replacement under warranty, or identify that Teams is crashing frequently across the organisation.Â
This allows IT to address the root cause, slash ticket volumes, and improve first-call resolution rates.Â
Problem
A single non-compliant device is a potential entry point for a catastrophic breach. Manually trying to keep up is no longer a viable strategy, a gamble you can’t afford to lose.
The WXP Solution
WXP provides a single dashboard to monitor fleet-wide security in real-time. It delivers specific, actionable alerts, such as “Windows Secure Boot disabled on ≥ 5% of devices” or “BitLocker disabled on 3% of devices”.
This gives IT teams the forensic data needed to remediate vulnerabilities and prove compliance without the burden of manual audits.
Problem
Every piece of under-utilised hardware gathering dust in a storeroom is wasted budget.
Every kilowatt of unnecessary power consumption is a missed opportunity to reduce costs and meet crucial environmental goals.
The WXP Solution
The platform helps improve IT ROI by identifying under-utilised assets that can be re-deployed elsewhere in the business, reducing unnecessary hardware spend.
On the sustainability front, it can monitor power consumption across the device fleet, providing the tangible data needed to support environmental reporting and drive down operational costs.
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Why This Matters for Stretched IT Teams
For Enterprise IT Directors, their mandate is to mitigate risk, govern a complex estate, and align technology with business strategy. WXP delivers the data needed to make that happen. It provides the evidence required to move from tactical firefighting to strategic leadership, making informed investment decisions and proving the business value of the IT function to the board.
For Public Sector IT Managers, the pressure to deliver more with less is relentless, alongside strict security and procurement rules. WXP helps these teams by automating routine compliance and security checks, freeing up specialist resources to focus on critical projects. The platform’s ability to provide hard data on asset utilisation and power consumption provides the justification needed to prove value-for-money—a cornerstone of public sector accountability.
As workplace environments become more complex, ignorance is not an option. Intelligence is everything. By transforming endpoints into sources of intelligence, the HP Workforce Experience Platform provides the tools to build a more secure, efficient, and resilient IT environment.
To see exactly how the HP Workforce Experience Platform can be applied to your organisation, book a free, no-obligation demo with one of our specialists today. Talk to your Account Manager or contact us at enquiries@xma.co.uk.
Footnotes:Â
1. Gartner, Magic Quadrant for Digital Employee Experience Management Tools, Dan Wilson, Tom Cipolla, et al., 6 March 2025. Gartner is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.Â
2. HP Internal ResearchÂ
3. Forrester, State of the Services Desk, 2024 Published February 21, 2024Â
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