Managed
Services
Unburden your in-house IT talent with
Enable, Assure or Fully Managed Services
“My role as Services Director is to lead the delivery and operational functions of the services business, focussed on Customer experience and service capability while driving efficiencies through automation and shift-left.”
Jimmy Devlin, Services Director
As one of the UK’s largest providers of technology solutions we supply outsourced IT Managed Service services to organisations across both the public and private sectors.
Focused on outcomes and user experience our technology and vendor agnostic Managed Services positively addresses the critical scalability, flexibility, and accountability issues that all organisations face in operating in today’s dynamic, demanding, and ever-changing world.
Why Customers Choose Us
UK-Based Expertise
Two dedicated UK-based contact centres, ensuring localised expertise and timely response.
24/7 Access Channels*
Choose from Self-Service Portals, Email, Voice, Chat, and more to match your preferred method.
Best-in-Class Training
ITIL 4 certified professionals, ensuring adherence to the latest best practices in ITSM.
Trust & Security
Security-cleared staff, safeguarding your data and ensuring confidential operations.
Holistic Service Approach
Comprehensive service management combined with a focus on customer success.
As the chosen partner for customers including, among others West Sussex County Council, M&G, Version 1, Department for Transport, Historic England and the Metropolitan Police it’s clear our IT Managed Service solutions deliver real outcome and value benefits.
*24/7 is applicable to our Service Desk offering.
Service Desk
XMA’s Service Desk enables our customers to experience round-the-clock (24/7) IT support delivered by our accredited, remote, or onsite ITIL-aligned service operations.
Service Benefits
• 24/7 ITIL-aligned Service Delivery:
• Configuration Management Database (CMDB)
• Managed JML (Joiners, Movers & Leavers) Process
• Incident Management -Request Fulfilment
• Triage, Ticket & Escalation Management
• Configuration Management Database (CMDB)
• Managed JML (Joiners, Movers & Leavers) Process
• Incident Management -Request Fulfilment
• Triage, Ticket & Escalation Management
• Proactive & Reactive Tasks
• Platform Management
• Release & Deployment Management
• Platform Management
• Release & Deployment Management
Optional:
• Bring your Own (BYO) ITSM Instance*
*Applicable to leading platforms including Ivanti and ServiceNow
*Applicable to leading platforms including Ivanti and ServiceNow
For more about Service Desk
Hardware Management as a Service (HWMaaS)
XMA’s Hardware Management as a Service (HWMaaS) enables our customers to realise their strategic technology initiatives. Lighten your IT team’s load and enhance user experience with our comprehensive end-to-end device lifecycle services.
Service Benefits
• ITIL-aligned Service Delivery:
• Configuration Management Database (CMDB)
• Managed JML (Joiners, Movers & Leavers) Process
• Ticket & Escalation Management
• Device Selection & Flexible Finance Options
• Pre-delivery Configuration Services
• Secure Storage & Sustainable Shipping
• Break-fix, Device Upcycling, & Secure Asset Retirement
• Configuration Management Database (CMDB)
• Managed JML (Joiners, Movers & Leavers) Process
• Ticket & Escalation Management
• Device Selection & Flexible Finance Options
• Pre-delivery Configuration Services
• Secure Storage & Sustainable Shipping
• Break-fix, Device Upcycling, & Secure Asset Retirement
Optional:
• Bring your Own (BYO) ITSM
Instance*
• Tech Bars & Smart Lockers
*Applicable to leading platforms including Ivanti and ServiceNow
• Tech Bars & Smart Lockers
*Applicable to leading platforms including Ivanti and ServiceNow
Case study: Streamlining BDO’s IT operations for enhanced efficiency and strategic focus
BDO, a major UK financial firm, partnered with XMA to address challenges in managing their IT devices. XMA’s Hardware Management as a Service (HWMaaS) solution simplified asset management, automated processes, and provided centralised tracking. This allowed BDO’s IT team to focus on strategic initiatives, resulting in improved efficiency and informed decision-making. XMA’s expertise can offer similar benefits to other businesses by streamlining IT operations and optimising resource allocation.
For more about HWMaaS, click here
Managed Security Services
Gain peace of mind with comprehensive UK-centric endpoint threat management, detection, and response. Partner with us to bolster your security posture through continuous monitoring, expert intelligence, and cutting-edge technology, ensuring you stay ahead of evolving risks.
Let’s move your plans forward together.
Contact our eXpert
Jimmy Devlin
Services Director
For all your managed services
needs, call 0115 846 4000 or contact
us via the form.
XMA has the solution for you.
Talk to us today.
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