Cameo: The Engine Behind Your IT Maintenance Strategy
Cameo powers XMA Maintenance Services to help you break free from restrictive manufacturer support. Instead of blanket policies that treat every device the same, Cameo enables a tailored strategy that aligns coverage to your specific business needs. This ensures you only pay for the support you actually require.
Overcoming Supply Chain Volatility and Memory Shortages
The IT supply chain is currently highly volatile. Global memory shortages mean that buying new hardware right now comes with two massive roadblocks for organisations:
Unpredictable OEM Delays
Manufacturer lead times are stretched out by months.
Inflated Costs:
Sky-high component prices mean a full hardware refresh might no longer fit within your current budget.
If you are stuck waiting months for backordered kit, or if you simply cannot afford to upgrade your entire estate right now, you face a dangerous gap where your current equipment is running out of warranty and at risk of failure.
How Cameo Solves This Problem Instantly
XMA Maintenance Services, powered by Cameo, acts as the ultimate operational and financial safety net. It allows you to sweat your current assets safely, giving you total flexibility over both your timeline and your budget.
If the problem is OEM delays:
We put a maintenance contract on your existing hardware. This keeps your current systems fully supported and 100% protected against failure while you wait for new kit to arrive.
If the problem is budget constraints:
Instead of forcing an expensive, upfront capital expenditure (CapEx) hardware refresh you can’t afford, you can transition to a predictable, fixed annual operational expenditure (eOpEx) maintenance agreement.
You keep your existing infrastructure running smoothly for a fraction of the cost of buying new.
What Makes Cameo Support Different?
No Gaps in Protection
You don’t have to run risks on unsupported, out-of-warranty hardware just because the manufacturer can’t deliver or because the price is too high.
Cost Certainty
Replace unpredictable repair bills and expensive spare parts with one fixed annual cost.
Total Estate Support
Support is available for your entire infrastructure, from the data centre to the desktop.
Rapid Response
Keep operations running with replacement hardware available to be on-site in as little as 4 hours.
Vendor Agility
Support covers major hardware vendors across servers, storage, networking, and endpoint devices.
Accidental Damage Protection
Coverage includes protection
for laptops and desktops
against unexpected
damage.
Tailored Service Level
Agreements (SLAs)
Through Cameo, XMA helps you assign the right SLA to the right assets, allowing you to prioritise critical systems while improving your overall IT budget.
Service Level
Descripion
24/7 4-Hour Fix
High-priority support for mission-critical infrastructure.
Next Business Day
Reliable, cost-effective support for non-urgent devices.
Sustainability Through The Circular Economy
Extending hardware life is the most effective way to reach sustainability targets, as the majority of carbon emissions occur during the manufacturing process. XMA and Cameo utilise a circular economy model that prioritises the repair and reuse of devices.
Repair Over Replace
We keep existing hardware in circulation longer to reduce waste.
Zero to Landfill
When components reach the end of their life, we ensure efficient recycling with zero WEEE sent to landfill.
Green Strategy
Align your IT maintenance with your corporate environmental goals.
Get More Out
Of Your Budget
Using your operational budget for pre-paid maintenance is a practical way to protect your hardware against all of life’s situations. Planning ahead secures your infrastructure for the next 12 months or more, protecting you from future budget freezes and unexpected failure costs.
There’s a better way to get the support your organisation needs.
Let’s Talk
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