Voice over Internet Protocol (VoIP) provides a cost effective way to enable and manage phone calls over the internet or via a cloud based service, delivering considerable cost saving, flexibility and feature-rich functionality when compared to standard business telephony lines and providers.
Traditional telephony no longer provides the capabilities your workers expect when collaborating with colleagues, partners and customers. We partner with leading VoIP providers, to deliver an end to end hosted VoIP service that enables dynamic and efficient communication.
With solutions available for any size organisation, hosted telephony can put you back in control of your phone system, with an extensive range of call handling and management features, all operated through an easy-to-use web interface.
VoIP Hosted Contact Centre
For larger organisations, implementing a VoIP hosted contact centre can improve the way your agents engage with end-users, across every touch point, including voice, messaging, email and social media. Accessed within a secure platform, regardless of location, your contact centre managers can benefit from comprehensive functionality, including skills-based routing, call backs, call screening, call recording and agent scoring, as well as historic and real time reporting.
Integrating Unified Communications technologies
If you are bound to an existing legacy telephony system and are consider moving to an online collaboration platform or hosted telephony solution, we can help. By integrating unified communications technologies, you can enable online presence, instant messaging, conference calling, screen sharing and the ability to present to a wider group of participants.
With any VoIP solution, ensuring Quality of Service across the network is a critical component that ensure no caller will encounter a degraded experience. We provide a wide range of managed services that complement the support you provision internally, relieving the pressure of monitoring and management, not just Quality of Service but in some cases, the entire VoIP telephony platform.