VoIP

Voice over Internet Protocol (VoIP) provides a cost effective way to enable and manage phone calls over the internet or via a cloud based service, delivering considerable cost saving, flexibility and feature-rich functionality when compared to standard business telephony lines and providers.

Traditional telephony no longer provides the capabilities your workers expect when collaborating with colleagues, partners and customers. We partner with leading VoIP providers, to deliver an end to end hosted VoIP service that enables dynamic and efficient communication.

With solutions available for any size organisation, hosted telephony can put you back in control of your phone system, with an extensive range of call handling and management features, all operated through an easy-to-use web interface.

VoIP Hosted Contact Centre

For larger organisations, implementing a VoIP hosted contact centre can improve the way your agents engage with end-users, across every touch point, including voice, messaging, email and social media. Accessed within a secure platform, regardless of location, your contact centre managers can benefit from comprehensive functionality, including skills-based routing, call backs, call screening, call recording and agent scoring, as well as historic and real time reporting.

Integrating Unified Communications technologies

If you are bound to an existing legacy telephony system and are consider moving to an online collaboration platform or hosted telephony solution, we can help. By integrating unified communications technologies, you can enable online presence, instant messaging, conference calling, screen sharing and the ability to present to a wider group of participants.

With any VoIP solution, ensuring Quality of Service across the network is a critical component that ensure no caller will encounter a degraded experience. We provide a wide range of managed services that complement the support you provision internally, relieving the pressure of monitoring and management, not just Quality of Service but in some cases, the entire VoIP telephony platform.

Why Choose XMA?

Dedicated project services

Technology solution design and implementation services

Managed from conception to completion

Full account and project management throughout your Collaboration project

Full IT Support

Full IT support Service Desk providing 1st, 2nd and 3rd line support

Cross-sector experience

Over 30 years’ experience delivering IT solutions across the Public and Private Sector

Technology and services

All-inclusive technology supplier, addressing your every IT need

Unique partnerships

We have unique partnerships with the UKs leading solution providers


Our Partners

Success in Action

"I feel strongly that the approach from XMA is that they are there to help the council - and that is what they do. XMA have provided significant value to us."

Gary Sussex, Newham Council

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"The entire project ran very smoothly. Members of the XMA team were happy to answer questions about anything we wanted to know about. We were really impressed. They knew their stuff and because of that we would absolutely use XMA again in the future."

Simon Cornish, Network Manager, Lincoln Minster School

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"Our new infrastructure holds even more capabilities which we’re still actively looking to exploit, particularly concerning unlocking research insights from the data we hold as an organisation"

Dr. Matthew Storey, Systems Technical Coordinator, Lancaster University

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