Technical Analyst (on-site)

The Technical Analyst will deliver excellent support services for customers through ticket ownership and adherence to Service Level Agreements.
As a Level 2 member of the XMA service Desk, the on-site Technical Analyst will deliver a high level of customer focused service ensuring their needs are continuously considered.

The Technical Analyst will proactively and collaboratively resolve incidents and requests that are logged and escalated, and to do so in accordance to our customers’ Service Level Agreements…