Take your print strategy to the next level
Our managed print service operation is an area of expertise where our back office service infrastructure is recognised as a pioneer and thought leader. We take care of more than 300 million prints and copies per annum on behalf of our clients, leading the way in managed print services.
What is a managed print service?Managed print services (MPS) are services offered by an external provider to optimize or manage a company’s document output. The main components provided are needs assessment, selective or general replacement of hardware and the service, parts and supplies needed to operate the new and/or existing hardware. The provider also tracks how the printer, fax, copier and MFP fleet is being used, the problems and the user’s satisfaction.
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We are at the centre of a market where traditional desktop printers, scanners, copiers, outsourced print and document management are converging, generating enhanced solution opportunities for customers. We understand the dynamics of this newly convergent market and have developed relationships with hardware and software manufacturers which enable us to supply quality products, quality break fix and proactive maintenance and bespoke integration services that utilise a range of software and IT helpdesk applications; all underpinned by our embedded continuous improvement ethic.
What do you get with a Managed Print Solution?
Optimisation
In any organisation of any size, the print estate can be difficult to manage as new printers are installed, relocated between locations and old printers removed. Our managed print solutions can help you manage these changes, ensuring they are regularly updated and configured correctly and that there is a sufficient inventory of the devices across your estate.
Supplies Management
Our managed print solutions take control of the basic ink and toner ordering process by recognising when levels are low and automatically ordering before they run out.
Maintenance
Our comprehensive maintenance service uses software which triggers an alert to allow proactive maintenance. Our helpdesk can then execute remote investigation to fix the issue, or will align one of our experienced engineers who will work to resolve the problem onsite. This procedure takes place, without you making a single phone call.
Management Information
You can monitor the usage of printing, faxing, copying, scanning, colour or mono, A4 and A3 over a period of time, through basic management reporting. You can also gain deeper insight into specific user level information and receive recommendations regarding efficiencies in deployment, configuration, workflow and environmental impact.
Intelligent billing
Our intelligent billing capabilities counts only the pages actually printed and can consolidate all printers into one bill.
Enhanced security with Pull Printing
Our 'pull' print networked system solution enables you to successfully manage your hard copy and soft copy documents. The user sends their print job directly to a single print queue, then they can go to any pull-enabled printer, authenticate with a smart card, fingerprint or PIN number, and request the printout at that location.
Learn More about Pull Printing 